Return Policy

Thank you for shopping at Acrostics. If you are not entirely satisfied with your purchase, we're here to help.


Order Cancellations

You may send an email to with your order number and request to cancel your order.



Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. Items must be unworn with tags attached and in its original plastic packaging. Shipping fees are non-refundable. Please see our fit guide before purchasing. Items sent back that are eligible for return must be and should be sent prepaid via courier. We will not accept CODs. Packages should be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. Please take note that the returned item(s) may be subject to duties and/or taxes when it reaches our warehouse location. In the event that duties and/or taxes have incurred, said charges will be deducted from the item(s) refund.


Return Process:

  1. Please download our return form HERE. You will need to include this form in your return package.
  2. Place the items you wish to return in the original packaging with the invoice and return form provided.
  3. Ensure your parcel is securely packaged, wrapped, and reinforced
  4. All return shipping is paid for by the customer. Please make sure to retain tracking # and insurance as Acrostics is not responsible for any lost packages during shipping.
  5. Address return package to: 73 Galaxy Blvd. Unit 7 Toronto, ON Canada M9W 5T4

**Note: We’re not able to offer an exchange on returned items. If you need to change your size or color, the return process above will need to be followed and a new order will have to be made through our website. Orders will be subject to the stock quantity currently on the site.


Return Processing Time

All returns are processed within 5-10 business days after receiving the return package. Refunds will be credited to the original payment method. There is an additional 5-10 business days for refunds to be processed back to the same method of payment, depending on your bank.


Unclaimed Shipment

If you refuse, do not claim a package or if a package is returned due to an incorrect delivery address, you will be responsible for the original delivery charges and be charged the fee to ship the package back to us as well as any duties charged to us. For orders that received Free Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error. Refunds will be credited to the original payment method.